Visual Description: Barkeep looking to prevent a brew-ha-ha.
POUCE = COUPE, KANET = TAKEN, TAPECK = PACKET, LORMAN = NORMAL — Giving us: COTKPEOL
Clue/Question: What the bartender did when the disagreement got heated.
Answer: KEPT HIS COOL
(Pretty good. I’m trying to remember when was the last time I nearly got into it in a bar. I guess it’s been a pretty long while! Good scrambling of the answer letters, and also of “TAKEN”. The other three words kinda jumped off the page for me. Be good, do good, guys!) — YUR